Returns & Refunds

Damaged or incorrect items

If your order arrives damaged, faulty or not what you ordered, let us know within 48 hours of delivery (a quick photo helps). We'll arrange a replacement or full refund at no cost to you.

Food safety on returns

Because our honey is a food product, for hygiene and safety reasons we're unable to accept returns of opened jars unless they are faulty.

Your right to cancel

Under the UK Consumer Contracts Regulations you may cancel your order within 14 days of receiving it and return unopened, unused jars in their original condition for a refund. Please contact us first so we can advise on returning the goods.

Refunds are issued to your original payment method within 14 days of us receiving the returned items (or proof of return).

Return postage

Where a return is due to our error or a faulty product, we cover return postage. For change-of-mind cancellations, the cost of returning the item is your responsibility.

How to start a return

Email christinklin23@gmail.com with your order number and the reason for return, and we'll guide you through the next steps.